Consumers receive relief through service centres and 24×7 helpline
Shimla.- Shimla Jal Prabandhan Nigam (SJPNL) continues to take proactive steps with a strong focus on consumer convenience. According to the corporation, more than 2,300 complaints and queries have been received so far, all of which have been successfully resolved through service centres and the 24×7 customer care helpline.
Consumers can register complaints related to water supply issues such as billing, new connections, collection, network maintenance, metering, mobile and email alerts, meter reading, and operation & maintenance by calling the 24×7 customer care number 87671-98000.
An SJPNL spokesperson stated that the corporation’s primary objective is to provide uninterrupted, transparent, and reliable water supply services to the residents of Shimla. Dedicated customer service centres and helpline teams are working with full commitment to ensure timely resolution of every complaint.
The spokesperson further appealed to citizens to directly contact the 24×7 helpline for any water-related complaints, information, or suggestions, assuring that all grievances will be addressed on a priority basis.